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Hotel Manager (Amsterdam)

Bedrijfsprofiel

As a hotel manager, you'll be commercially accountable for budgeting and financial management and will need to plan, organise and direct all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations and housekeeping.

In larger hotels, you'll often have a specific remit, such as guest services, accounting or marketing, and your role will form part of a general management team.

Responsibilities

As a hotel manager, you'll need to:

  • plan and organise accommodation, catering and other hotel services
  • promote and market the business
  • manage budgets and financial plans and control expenditure
  • maintain statistical and financial records
  • set and achieve sales and profit targets
  • analyse sales figures and devise market and revenue management strategies
  • recruit, train and monitor staff
  • plan work schedules for individuals and teams
  • meet and greet customers
  • deal with customer complaints and comments
  • address problems and troubleshoot accordingly
  • ensure events and conferences run smoothly
  • supervise maintenance, supplies, renovations and furnishings
  • deal with contractors and suppliers
  • ensure security is effective
  • carry out inspections of property and services
  • ensure compliance with licensing laws, health and safety and other statutory regulations.

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