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SAP Manufacturing Business Analyst (The Netherlands)

Bedrijfsprofiel

Job Description

  • Ensures the capture of clear expectations andrequirements between IT and the Business for all IT related demand.
  • Serves as a contact for the business toadvise/solve or direct IT issues for resolution.
  • Manages escalation of project issues to theappropriate management staff.
  • Administers and maintains service level agreementsbetween IT and the Business.
  • Facilitates the alignment of IT projects withbusiness goals and objectives.
  • Interactswith the supported business function to develop detailed understanding ofuser Information Technology needs.
  • Conferswith technical or functional experts at all levels, company-wide, toobtain requirements, develop solution proposals, and coordinateimplementation.
  • Proactivelyseeks opportunities that will support business goals and provide businessusers with alternatives that enhance business performance and efficiency.
  • Evaluatesuser requests for enhancements and/or upgrading of highly complex businesssystems.
  • Developssolution proposals and designs to meet customer requirements.
  • Facilitatescommunications with business customer through all phases of this process.
  • Providesgeneral customer support for assigned business applications.
  • Coordinatesresolution of Enterprise Systems support issues for assigned business areawith IT staff, suppliers and functional users.
  • Activelydevelops, promotes and applies project management techniques to assignedwork and activities.
  • Activelysurveys internal customers for feedback, and adjusts activitiesaccordingly.
  • Manages,sets priorities of, and successfully completes multiple projects andsupport issues concurrently with little or no supervision of the workgroup manager.
  • Keeps current on new technologies by readingliterature, attending conferences and seminars,taking classes, and participating in technical societies, as appropriate.
  • Performs other duties as assigned.

Education

Bachelor’s Degree in Business Administration/Management, IS&T Management, Computer Science, or related discipline is preferred. Relevant experience can compensate for lack of ideal degree

Experience

  • Proficient understanding of the functional capabilities and configuration of broad areas of these applications is required.
  • Data Analytics-preferred
  • Requires thorough understanding of planning, analysis, and testing techniques required to support an enterprise business system.
  • Experience in multiple functional business areas such as manufacturing, logistics, field service or sales and marketing.
  • Requires understanding of capabilities, features, and limitations of system development tools.
  • Demonstrated ability to act in a consultative role to understand functional business processes, related information technology needs, and develop solutions and delivery proposals.

Personal skills

  • Excellent written and verbal communication skills.
  • Excellent customer service skills, with an advanced understanding of customer relationship building.
  • Ability to use MS Office applications, collaboration tools, and effective use of e-mail and messaging systems.
  • Ability to effectively manage multiple assignments and priorities

Company

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