SAP Manufacturing Business Analyst (The Netherlands)

Job Description

• Ensures the capture of clear expectations andrequirements between IT and the Business for all IT related demand.
• Serves as a contact for the business toadvise/solve or direct IT issues for resolution.
• Manages escalation of project issues to theappropriate management staff.
• Administers and maintains service level agreementsbetween IT and the Business.
• Facilitates the alignment of IT projects withbusiness goals and objectives.
• Interactswith the supported business function to develop detailed understanding ofuser Information Technology needs.
• Conferswith technical or functional experts at all levels, company-wide, toobtain requirements, develop solution proposals, and coordinateimplementation.
• Proactivelyseeks opportunities that will support business goals and provide businessusers with alternatives that enhance business performance and efficiency.
• Evaluatesuser requests for enhancements and/or upgrading of highly complex businesssystems.
• Developssolution proposals and designs to meet customer requirements.
• Facilitatescommunications with business customer through all phases of this process.
• Providesgeneral customer support for assigned business applications.
• Coordinatesresolution of Enterprise Systems support issues for assigned business areawith IT staff, suppliers and functional users.
• Activelydevelops, promotes and applies project management techniques to assignedwork and activities.
• Activelysurveys internal customers for feedback, and adjusts activitiesaccordingly.
• Manages,sets priorities of, and successfully completes multiple projects andsupport issues concurrently with little or no supervision of the workgroup manager.
• Keeps current on new technologies by readingliterature, attending conferences and seminars,taking classes, and participating in technical societies, as appropriate.
• Performs other duties as assigned.

Education

Bachelor’s Degree in Business Administration/Management, IS&T Management, Computer Science, or related discipline is preferred. Relevant experience can compensate for lack of ideal degree

Experience

• Proficient understanding of the functional capabilities and configuration of broad areas of these applications is required.
• Data Analytics-preferred
• Requires thorough understanding of planning, analysis, and testing techniques required to support an enterprise business system.
• Experience in multiple functional business areas such as manufacturing, logistics, field service or sales and marketing.
• Requires understanding of capabilities, features, and limitations of system development tools.
• Demonstrated ability to act in a consultative role to understand functional business processes, related information technology needs, and develop solutions and delivery proposals.

Personal skills

• Excellent written and verbal communication skills.
• Excellent customer service skills, with an advanced understanding of customer relationship building.
• Ability to use MS Office applications, collaboration tools, and effective use of e-mail and messaging systems.
• Ability to effectively manage multiple assignments and priorities